/* ============================================================================
   scene-nba.css · Demo 3 — per-store Next Best Action (chat inside the shell).
   Reuses .copilot / .chat__* / .nlq-step / .nlq-follow from scene-nlq.css.
   Adds: store-read card, have/gap split, ranked action checklist, channels.
   ========================================================================== */
.cvm-card { border: 1px solid var(--line); border-radius: 16px; background: var(--surface); box-shadow: var(--shadow-sm); padding: 14px 16px; max-width: 580px; }
.cvm-card.is-reveal { opacity: 0; transition: opacity .3s ease; }
.cvm-card.is-reveal.is-in { opacity: 1; }
@keyframes cvm-rise { from { opacity: 0; transform: translateY(11px); } to { opacity: 1; transform: none; } }
.cvm-card.is-in > * { animation: cvm-rise .44s cubic-bezier(.16, 1, .3, 1) both; }
.cvm-card.is-in > *:nth-child(1) { animation-delay: .04s; }
.cvm-card.is-in > *:nth-child(2) { animation-delay: .12s; }
.cvm-card.is-in > *:nth-child(3) { animation-delay: .20s; }
.cvm-card.is-in > *:nth-child(4) { animation-delay: .28s; }
.cvm-card.is-in > *:nth-child(5) { animation-delay: .36s; }
.cvm-card.is-in > *:nth-child(6) { animation-delay: .44s; }
.cvm-card.is-in > *:nth-child(7) { animation-delay: .52s; }
@keyframes cvm-health-pop { 0% { transform: scale(.72); opacity: .35; } 70% { transform: scale(1.07); } 100% { transform: scale(1); opacity: 1; } }
.cvm-card.is-in .cvm-health { animation: cvm-health-pop .52s cubic-bezier(.16, 1, .3, 1) .14s both; }

/* store header + health score */
.cvm-top { display: flex; align-items: center; gap: 12px; margin-bottom: 10px; }
.cvm-top .cvm-cust { flex: 1; }
.cvm-cust { display: flex; align-items: center; gap: 11px; }
.cvm-cust__ava { width: 44px; height: 44px; border-radius: 12px; flex: none; display: grid; place-items: center; color: #fff; background: linear-gradient(135deg, var(--b-chester), #9c0c22); }
.cvm-cust__ava .mi { width: 22px; height: 22px; color: #fff; }
.cvm-cust b { font-family: var(--font-display); font-weight: 800; font-size: 15px; display: block; }
.cvm-cust span { font-size: 11.5px; color: var(--text-soft); }
.cvm-health { flex: none; text-align: center; background: var(--warn-soft); border: 1px solid #f0dca2; border-radius: 12px; padding: 6px 14px; }
.cvm-health b { font-family: var(--font-display); font-weight: 800; font-size: 26px; line-height: 1; color: var(--warn); display: block; }
.cvm-health span { font-family: var(--font-mono); font-size: 8px; font-weight: 700; letter-spacing: .04em; text-transform: uppercase; color: #92590b; }

.cvm-sec { display: flex; align-items: center; gap: 7px; font-family: var(--font-mono); font-size: 10px; font-weight: 700; letter-spacing: .1em; text-transform: uppercase; color: var(--mint-ink); margin: 10px 0 7px; }
.cvm-sec .mi { width: 14px; height: 14px; color: var(--mint-700); }
.cvm-sec--first { margin-top: 14px; }

/* situation signals */
.cvm-sig { display: flex; gap: 11px; padding: 9px 11px; border-radius: 11px; margin-bottom: 7px; background: var(--softer); border-left: 3px solid var(--line); }
.cvm-sig:last-child { margin-bottom: 0; }
.cvm-sig.warn { border-left-color: var(--warn); background: var(--warn-soft); }
.cvm-sig.crit { border-left-color: var(--danger); background: var(--danger-soft); }
.cvm-sig.ok { border-left-color: var(--mint); background: var(--mint-tint-2); }
.cvm-sig__ic { width: 26px; height: 26px; flex: none; border-radius: 8px; display: grid; place-items: center; background: var(--surface); }
.cvm-sig__ic .mi { width: 15px; height: 15px; }
.cvm-sig.warn .cvm-sig__ic .mi { color: var(--warn); }
.cvm-sig.crit .cvm-sig__ic .mi { color: var(--danger); }
.cvm-sig.ok .cvm-sig__ic .mi { color: var(--mint-700); }
.cvm-sig b { font-size: 13px; font-weight: 700; display: block; }
.cvm-sig span { font-size: 12px; color: var(--text-dim); line-height: 1.45; }

/* live-data source caption */
.cvm-datasrc { display: flex; align-items: center; gap: 6px; margin-top: 11px; padding-top: 9px; border-top: 1px dashed var(--line); font-family: var(--font-mono); font-size: 9.5px; letter-spacing: .02em; color: var(--text-soft); }
.cvm-datasrc .mi { width: 12px; height: 12px; flex: none; color: var(--mint-700); }
.cvm-datasrc::before { content: ''; width: 6px; height: 6px; border-radius: 50%; background: var(--mint); box-shadow: 0 0 0 3px var(--mint-tint); flex: none; }

/* ---- what's working vs what's missing ---- */
.cvm-split { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.cvm-col { border: 1px solid var(--line); border-radius: 13px; padding: 12px 13px; }
.cvm-col--have { background: var(--mint-tint-2); border-color: var(--mint-tint); }
.cvm-col--gap { background: #fff6f5; border-color: #f6d7d2; }
.cvm-col__h { display: flex; align-items: center; gap: 7px; font-family: var(--font-display); font-weight: 800; font-size: 12.5px; margin-bottom: 9px; }
.cvm-col--have .cvm-col__h { color: var(--mint-ink); }
.cvm-col--have .cvm-col__h .mi { width: 15px; height: 15px; color: var(--mint-700); }
.cvm-col--gap .cvm-col__h { color: #b42318; }
.cvm-col--gap .cvm-col__h .mi { width: 15px; height: 15px; color: var(--danger); }
.cvm-col__row { display: flex; gap: 8px; align-items: flex-start; font-size: 12px; line-height: 1.45; color: var(--text-1); padding: 5px 0; }
.cvm-col__row .mi { width: 14px; height: 14px; flex: none; margin-top: 1px; }
.cvm-col--have .cvm-col__row .mi { color: var(--mint-700); }
.cvm-col--gap .cvm-col__row .mi { color: var(--danger); }

/* ---- ranked action checklist ---- */
.cvm-acts { display: flex; flex-direction: column; gap: 8px; }
.cvm-act { display: flex; gap: 11px; padding: 11px 12px; border: 1px solid var(--line); border-radius: 12px; background: var(--surface); position: relative; overflow: hidden; }
.cvm-act::before { content: ''; position: absolute; left: 0; top: 0; bottom: 0; width: 3px; }
.cvm-act.crit::before { background: var(--danger); } .cvm-act.warn::before { background: var(--warn); }
.cvm-act__n { width: 24px; height: 24px; flex: none; border-radius: 7px; display: grid; place-items: center; font-family: var(--font-mono); font-size: 12px; font-weight: 700; color: #fff; background: var(--mint); }
.cvm-act.crit .cvm-act__n { background: var(--danger); } .cvm-act.warn .cvm-act__n { background: var(--warn); }
.cvm-act__b { flex: 1; min-width: 0; }
.cvm-act__t { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; font-size: 13.5px; font-weight: 700; color: var(--text-1); }
.cvm-act__impact { font-family: var(--font-mono); font-size: 9.5px; font-weight: 700; letter-spacing: .03em; color: var(--mint-ink); background: var(--mint-tint); border-radius: 5px; padding: 2px 7px; }
.cvm-act__d { font-size: 12px; line-height: 1.5; color: var(--text-dim); margin-top: 3px; }
.cvm-act__meta { display: flex; flex-wrap: wrap; gap: 6px 12px; margin-top: 7px; }
.cvm-act__meta > span { display: inline-flex; align-items: center; gap: 5px; font-family: var(--font-mono); font-size: 10px; color: var(--text-soft); }
.cvm-act__meta .mi { width: 12px; height: 12px; flex: none; color: var(--text-soft); }
.cvm-act__chan { color: var(--mint-ink) !important; }
.cvm-act__chan .mi { color: var(--mint-700) !important; }

/* recommended sequence */
.cvm-seq { margin-top: 12px; padding: 9px 12px; border-radius: 11px; background: var(--mint-tint-2); border: 1px solid var(--mint-tint); }
.cvm-seq__lab { display: flex; align-items: center; gap: 6px; font-family: var(--font-mono); font-size: 9.5px; font-weight: 700; letter-spacing: .08em; text-transform: uppercase; color: var(--mint-ink); }
.cvm-seq__lab .mi { width: 13px; height: 13px; color: var(--mint-700); }
.cvm-seq__d { font-size: 12px; line-height: 1.6; color: var(--text-1); margin-top: 5px; }
.cvm-seq__d b { color: var(--mint-ink); font-weight: 800; }

/* expected outcome */
.cvm-outcome { margin-top: 10px; }
.cvm-pitch__lab { display: inline-flex; align-items: center; gap: 6px; font-family: var(--font-mono); font-size: 9.5px; font-weight: 700; letter-spacing: .08em; text-transform: uppercase; color: var(--mint-ink); margin-bottom: 5px; }
.cvm-pitch__lab .mi { width: 13px; height: 13px; color: var(--mint-700); }
.cvm-outcome__d { font-size: 13px; font-weight: 600; color: var(--text-1); background: var(--mint-tint-2); border-left: 3px solid var(--mint); border-radius: 0 9px 9px 0; padding: 8px 12px; line-height: 1.5; }
.cvm-outcome__d b { color: var(--mint-ink); }

/* channels */
.cvm-chans { display: flex; flex-direction: column; gap: 6px; }
.cvm-chan { display: flex; gap: 11px; align-items: flex-start; padding: 8px 11px; border: 1px solid var(--line); border-radius: 12px; background: var(--surface); }
.cvm-chan--primary { border-color: var(--mint); background: var(--mint-tint-2); box-shadow: 0 4px 14px rgba(4,190,140,.12); }
.cvm-chan__ic { width: 32px; height: 32px; flex: none; border-radius: 9px; display: grid; place-items: center; background: var(--mint-tint); }
.cvm-chan__ic .mi { width: 17px; height: 17px; color: var(--mint-700); }
.cvm-chan__b { flex: 1; min-width: 0; }
.cvm-chan__t { display: flex; align-items: center; gap: 7px; flex-wrap: wrap; font-size: 13px; font-weight: 700; color: var(--text-1); }
.cvm-chan__tag { font-family: var(--font-mono); font-size: 8.5px; font-weight: 700; letter-spacing: .05em; color: var(--mint-ink); background: var(--mint-tint); border-radius: 5px; padding: 2px 7px; }
.cvm-chan--primary .cvm-chan__tag { color: #fff; background: var(--mint); }
.cvm-chan__best { font-size: 11.5px; color: var(--text-dim); line-height: 1.45; margin-top: 2px; }

/* read-aloud + follow row */
.cvm-follow { margin-top: 10px; }

@media (max-width: 620px) {
  .cvm-split { grid-template-columns: 1fr; }
}

/* ============================================================================
   Frontliner "Next best action" board (rendered in the Store-actions greeting).
   Ranked, guideline-style cards; tap one → Mity streams the full plan.
   ============================================================================ */
.nba-board { width: 100%; max-width: 720px; display: flex; flex-direction: column; gap: 10px; }
.copilot.is-chat .nba-board { display: none; }
.nba-board__h { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.nba-board__h > .mi { width: 16px; height: 16px; color: var(--mint-700); flex: none; }
.nba-board__h b { font-family: var(--font-display); font-weight: 800; font-size: 14px; }
.nba-board__h span { font-size: 11.5px; color: var(--text-soft); }
.nba-card { display: flex; gap: 12px; align-items: stretch; text-align: left; width: 100%; background: var(--surface); border: 1px solid var(--line); border-radius: 14px; padding: 12px 13px; box-shadow: var(--shadow-sm); cursor: pointer; transition: transform .15s, box-shadow .15s, border-color .15s; position: relative; overflow: hidden; animation: lab-up .4s cubic-bezier(.2, .7, .2, 1) backwards; }
.nba-card:nth-child(3) { animation-delay: .05s; } .nba-card:nth-child(4) { animation-delay: .1s; } .nba-card:nth-child(5) { animation-delay: .15s; }
.nba-card::before { content: ''; position: absolute; left: 0; top: 0; bottom: 0; width: 4px; }
.nba-card.crit::before { background: var(--danger); } .nba-card.warn::before { background: var(--warn); } .nba-card.ok::before { background: var(--mint); }
.nba-card:hover { transform: translateY(-2px); box-shadow: var(--shadow); border-color: var(--mint); }
.nba-card:active { transform: translateY(0) scale(.995); }
.nba-card__rank { flex: none; width: 26px; height: 26px; border-radius: 8px; display: grid; place-items: center; font-family: var(--font-display); font-weight: 800; font-size: 13px; background: var(--soft); color: var(--text-1); }
.nba-card.crit .nba-card__rank { background: var(--danger-soft); color: #b42318; }
.nba-card.warn .nba-card__rank { background: var(--warn-soft); color: #92590b; }
.nba-card__b { flex: 1; min-width: 0; }
.nba-card__title { display: flex; align-items: center; gap: 7px; flex-wrap: wrap; font-weight: 700; font-size: 13.5px; color: var(--text-1); }
.nba-sev { font-family: var(--font-mono); font-size: 8.5px; font-weight: 700; letter-spacing: .05em; padding: 1px 6px; border-radius: 5px; }
.nba-sev.crit { background: var(--danger-soft); color: #b42318; } .nba-sev.warn { background: var(--warn-soft); color: #92590b; } .nba-sev.ok { background: var(--mint-tint); color: var(--mint-ink); }
.nba-card__why { display: block; font-size: 12px; color: var(--text-dim); line-height: 1.45; margin-top: 3px; }
.nba-card__steps { display: flex; flex-wrap: wrap; gap: 6px 12px; margin-top: 8px; }
.nba-card__step { display: inline-flex; align-items: center; gap: 5px; font-size: 11.5px; color: var(--text-2); }
.nba-card__step i { width: 15px; height: 15px; border-radius: 50%; background: var(--mint); color: #fff; font-style: normal; font-size: 9px; font-weight: 700; display: grid; place-items: center; flex: none; }
.nba-card__go { flex: none; align-self: center; display: flex; align-items: center; gap: 5px; font-family: var(--font-mono); font-size: 10px; font-weight: 700; text-transform: uppercase; letter-spacing: .03em; color: var(--mint-700); opacity: .6; transition: opacity .15s; }
.nba-card__go .mi { width: 13px; height: 13px; }
.nba-card__go .mi:last-child { transition: transform .2s; }
.nba-card:hover .nba-card__go { opacity: 1; }
.nba-card:hover .nba-card__go .mi:last-child { transform: translateX(3px); }
@media (max-width: 640px) { .nba-card__go span { display: none; } }